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The guy did not say a word; I was asking what kind of cream he was using and he couldn't reply and asked for his colleague to assist me. They were speaking their own language between them, which I don't mind, if they were making an effort to communicate with their clients too! Because of gardening, I had my nails quite ruined and with dust underneath them and the guy would not take the time to remove the dust property: what's the point to go for a manicure then? I actually had to ask for removing it myself using their tools! Paying £28 for that , it wasn't worthy I am afraid.