Treatwell: Beauty Salon Booking & Appointment App
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I'll start this review by saying I'm really happy with the way my hair turned out. The cut is wonderful and I'm really pleased with it. The blowdry wasn't exactly what I wanted but, as any girl with wavy hair will tell you, it is very rare that a hairdresser actually does do my hair exactly how I like it and I did still like what the hairdresser did. The salon isn't fancy but it's clean and pleasant. The staff are lovely as well. If it wasn't for the below problems on booking, this would have been a wonderful experience.
Booking my haircut did not go well. I booked through Wahanda and didn't receive a confirmation email. Two days before my appointment, I emailed the salon (no response) and phone them as well (nobody picked up and no answering machine to leave a message) to try and find out what was going on. Then, the next day (and less than 24 hours before my appointment), I received an email from Wahanda saying my appointment needed to be rearranged and a voicemail from the salon asking me to confirm my appointment....?!? I managed to get hold of the salon on the phone and they told me they had decided to move my appointment to later on in the day. As I couldn't do the time I had been moved to, I told them I really wasn't happy and, to their credit, they managed to fit me in at my original time. So, like I said, this was a really good experience except for the booking process!