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I had a massage scheduled for last year. I still haven't received this massage after Club Kensington Beauty has moved location twice within 4 months! Once without even notifying me whereby I arrived for the appointment and was left standing in the reception of a gym where no-one could advise. Contacting the staff was another long process calling and texting with barely any reply and them refusing to acknowledge I even had a booking, even though I had email confirmation from them. Very poor show!