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The ambience was so good, the staff was very friendly and welcoming. I thought I'm going to have the best ideal massage my 34 weeks pregnant aching body were hoping for from the pre and post natal massage. But I was left disappointed. To start with, the massage bed was a bit high for my height, and with the bump, it was slightly difficult to get in. the massage bed was OK, slightly warm, but not the most comfortable bed I've come across.
Then there came my masseur. She was very nice and friendly, made me feel comfortable but I was shocked by their unprofessional-ism. Firstly, she started with a very soft hand, which was no good for my aching muscles. I asked her to increase the pressure, she momentarily did, but said she was being careful and dropped back to soft again after a while. So the massage itself didn't give me what I was looking for.
Then there were other elements. Suddenly another lady stormed into the room with doors banging, said 'don't worry it's just me' and started looking for something under the bed. lots of loud scratching noises before she left. At least twice during my massage, my masseur left the room without telling me anything, leaving the door slightly open. My bed was right opposite the reception, I was lucky there was no other client at the reception, only the staff, as I could see them, so if they wanted to peep, they could see me as well.
And then when she asked me to change side, instead of creating a cover with the towel, as they normally do, she snatched away the towel from my naked body, I was so shocked and embarrassed, didn't know how should I cover my boobs or my pregnant belly. I looked at her as she was smiling nicely down at me.
I've done so many massages before, but this one felt completely unprofessional.
Then there was the head massage, which was a joke. She didn't even untie my hair. All that came out of the head massage was my tousled hair, but I don't blame her for that. very few people in London probably knows how to give a proper head massage. they just mess with hair, doesn't actually work on the scalp.
So overall, though ambience was good and staff was friendly, I wasn't satisfied with the service. May be they are not trained for pregnancy massage and should surely learn some professionalism.