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The end result was good apart from the Brazilian being slightly off centre! I had the wax in a store room as the therapy rooms were busy with massages but it was clean and tidy so no big deal. The therapist swapped halfway through which was a bit odd but I was glad they did - the second therapist was much better and that part of the wax wasn't too painful but the first half was the most painful wax I've ever had. As the two therapists changed over, the wax was left to completely solidify so there was a lot of painful yanking to get it off! If I could choose the second therapist again I might go back but overall it wasn't the most professional.