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The Club and Spa at Doubletree by Hilton Chester
Verified (?) Visited Mar 2014
Lovely place and friendly staff but really badly organised!! Didn't book us in correctly as we were supposed to have a joint massage got 55 minutes but after getting the date wrong I booked and they had to rebook me, they them forgot to book it as a double and had to squeeze my partner in at another point of the day with only a 45 minute. However, the helpful staff at the desk sorted us out with a free mud room treatment to compensate us. Then when it came to lunch there were too many people to eat in the small cafe at once and people were waiting to be seated for a very long time and this was now 2pm! Of it was better organised then I'm sure we would have been extremely happy!