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When we arrived we checked in really tall lady checked us in not that welcoming, then we got to are room to find we never had the four poster room we book we went back to reception told the lady and all she says was they didn't have any four poster rooms left and she had on the computer that we had been informed before we had arrived witch we never !!and she says the room that we were in was worth more than the four poster room witch wasn't the point we wanted the room that we booked , and there was no sorry also !! So we went back to are room it was a nice room , clean .we went to spa for are massage did wait a bit b4 we got are massage even though we were booked in but therapist were running behind. time a bit witch carnet be helped , really lovely massage , went in spa is small but nice theres everything you need the only annoying thing was the swimming lesson being held and the instructor shouting out things and took up most of pool so couldn't really go in the pool you couldn't really relax we weren't told that swimming lessons were taking place , as we would of went in at a different time me and my partner went for a relaxing time if we want to here swimming lessons and a lot of kids jumping around we would of went to are local swimming baths !! Not a spa hotel. We went for are meal on the evening witch was great lovely food lovely staff . Breakfast was great , checking out wasn't great a bit of a grump on reception they need smiley welcoming people on reception thats the first and last person you see so you remember them more . Overall good hotel.