Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

Thai Square Spa - Trafalgar Square

Just been here with my wife for a treat for my birthday, very very disappointing. We had been here a couple of years ago and my wife had a poor treatment but thought we would give it another go, maybe things had changed. I clearly had an inexperienced member of staff, who spent the majority of time sticking her elbow in my back, without any variance or focus on my neck. We've are regular spa goers and know when you've had an experienced therapist. When asked by the receptionist how was my treatment I told her it wasn't good, no response. I asked for a feedback form , they didn't have one. When I said I'd give feedback online then there was a reaction, too late. I am happy to pay for good treatments which are value for money, this was not. This isn't the therapists fault, but the management. Don't make customers pay full price when you haven't taken the adequate time to train your staff.

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.