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Overstone House of Beauty at Overstone Resort
The staff and the treatments were the only uplifting experience. The spa appears to have been show horned in next to the plant room and the ambience is sorely missing. The Bar area was cramped and the tea & cakes was a pretty poor show on old crockery with a metal kettle and a tea cake that had seen better days in Asda. The staff were excellent and the saver of the day.
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See also our tips on dealing with negative feedback.