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The woman doing my facial made this it bad experience. She started by trying me make me pay extra for 'collagen ultrasound', and when I declined told me 'oh, then you are just wasting your money paying for a normal facial', and seemed quite annoyed. Of course she was completely unaware that I am a Doctor who has spent time training in Dermatology, and I know that there is no clinical evidence that ultrasound does anything to stimulate collagen growth ( although it is very trendy amongst Spas and Physios).
Secondary, she was not physically present for half of the facial. In my experience with other salons, the therapist would give a head, neck or hand massage while the mask was applied, but this therapist would apply the mask and then just leave the room for long periods at a time.
There are lots of other salons in the same area who do not try to give you the hard sell even before the facial starts, with much friendlier therapists. Given that I really was just given the very basic treatment, despite paying for a deluxe facial (ie no massage, no cold pore closure, no hydration serum), it was really poor value for money.