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The service and procedure was poor. I was notified the night before that my appointment had been changed - a little more noticed would have been helpful, considering I booked this a week before the procedure. I arrived more than 30 minutes early to be left for that entire time before anyone inquired as to why I was there and I was not offered a refreshment or magazine. I was left with large patches of hair that I had to repeatedly ask to be removed - on more than several occasions.