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Staff were friendly and happy to help though some of their skills were seriously underpar.
The tone of the conversation from the therapist went into too much detail about her own personal experiences of waxing, that I really did not want to hear. An item of apparatus was left in another room, so I was left lying down, door open for anyone walking by and witnessing me in my underwear!
This is very much a gym that has utilized the upstairs space for beauty treatments. I would never pay for a relaxing treatment or spa day here. You will hear the constant dropping of dumb bells (I don't mind this for a wax but during a massage / facial would be really annoying). Plus if you want to use the sauna, steam room, jacuzzi you would need to walk downstairs in your gown, through reception, through the cafe and past the swimming pool to do so.