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The place is extremely easy to reach, clean, and efficient. Yes, the room for the facials is basic, but it is spotless, well-heated, and the treatment bed is very comfortable. I also liked Ilona - she is lovely, gentle, and explains exactly what she is doing. Unfortunately the Oxygen Facial I had chosen simply did not work for me. It does not involve steaming your pores open - something that the oxygen in the products is meant to do. In my case that didn't happen...I could feel no softening, no opening. As a result the extractions were painful, left marks, and worst of all, only half-emptied the pores (cue weeks of spotty, blotchy misery). So no more Karin Herzog facials for me I am afraid. But I would definitely return for other types of facials as Ilona really is lovely and very professional.