Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

Parsonage Hotel & Spa


Verified (?) Visited Feb 2014

The hotel reception is in need of a refurb and the room we stayed in, the 'cottage' dated back to the 80's (the wood in the bathroom was unpleasantly worn out) and the room was freezing. The staff on arrival were friendly but neglegted to tell us we needed to book a time for our evening meal, even though we booked a none resident in. This meant that when we arrived back at the hotel following an afternoon in York we couldn't have our evening meal until 8.30 (it was after 9.00 before we actually ate). The manager became frustrated with us when we complained ending in an argument which ultimately spoilt my sisters birthday treat. A couple of free drinks were offered but its not really enough to change the atmosphere and recover my disappointment. The food was lovely when it arrived, no complaint there and the spa facilities new and clean. However I can't say our complaint was resolved to our satisfaction at the time and then the following day our spa appointment had been changed too. The bill was also wrong. Not that great all in all.

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.