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Spa Verta at Crowne Plaza London
Verified (?) Visited Feb 2014
An absolutely wonderful experience. Care and professionalism throughout the staff in the hotel. The best hotel I have ever stayed at. Period.
Only small qualms I could have was with the shuttle service, where the driver said he would take us where we wanted to go that day in the shuttle but did not mention we would be paying taxi fare till halfway through the journey. Also I'd like to say the minibar was lovely but for those who dont drink wine and beer there wasn't much in the realms of choice. Perhaps a cider would have completed it. And finally the bathroom TVs were not working that night. But your staff kindly offered us another room but it was quite late in the evening so we thankfully declined.
To all the staff at the hotel, restaurant and spa, thank you for a wonderful weekend that myself and my partner will never forget. We hope to come back soon.