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we were greeted with the words you[re very early then told to put our bags in the cleaning cupboard. had previously been told we could arrive early and use the facilities. room past its best. despite telling front desk our fan heater in the bathroom was broken, it didnt get fixed. The spa is a joke. The sliding door to the outside hot tub was broken, and wasnt fixed all the time we were there. The saving grace of the place is the lovely staff on the spa and the wonderful food.