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I went in for a Hollywood wax, the staff greeted me warmly and knew who I was as I came in, calling me by name. I was shown to a clean tidy treatment room with relaxing music/sounds playing. The therapist asked what I wanted before she started (I have been given the wrong thing in other places by them not asking!) and explained about the wax and other products she was using. But the best part? Even though I had gone 4 weeks more than I normally would, she was quick efficient and even gave me a recipe for a home made aftercare product. I was in and out in under 30 minutes. I was seriously impressed and am chuffed because its just round the corner form my house! Would recommend to anyone! and everyone!