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Glowing Hair Salon


Verified (?) Visited Feb 2014

I had a brazilian blow dry. I had emailed a different venue asking about effects on blonde hair, they told me it would stain it. So I emailed this salon, Glowing salon, and asked about blonde hair, but the owner didn't say anything. Then I had my appointment, they used a lower strength product, said nothing about possible side effects like pain, hair quality or change of colour.
I sat there for 2.5 hours and it was so painful I cried. I told her over and over it hurt. The point of a brazilian blow dry is that it is used on frizzy and damaged hair to heal it. My hair got ripped out! It was everywhere. It is now 1.5 cm different on one side to the other.
After it had been dried it was bright yellow! I went in with ash blonde, and never have I had this colour! My hair is so damaged, hard like a helmet and I washed it out as soon as I got home! I had a meeting afterwards and yellow hair was highly unflattering! After £10 train fare, 6 different trains and 6 hours lost I am not going to accept to pay for this! I have a very very VERY important meeting in 10 days time and apparently you can't dye your hair for 2-3 weeks as the colour doesn't stick! What on earth?? I am fuming angry that this happened. This is by far the WORST salon experience I have ever ever had! Who will pay for lost time, money and hair??????

Then during the whole 2.5 hours I was being tortured a mobile phone beeped or double beeped every two minutes really loudly, not the most relaxing of atmospere! As to cleanliness, the chair I was sat on had someone elses long brown hair all over it :S
The staff was only speaking their own language and I knew they were talking about me and others. When a little girls entered the salon the lowered their voices and whispered something. The other customer next to me kept giving me looks as she was being just as uncomfortable as me.

Bottom line, a brazilian blow dry is not suitable on blonde hair, if the staff hadn't been so keen on a sale they should have acted professionally and given me the option of opting out, there were no information or warnings along the way and that is what disturbs me.

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