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It was a nice place and easy to find. on entry there wasnt any signs to say where to go. we were then greeted by an elder lady (staff) who was very helpful. however the robes were only one size and burried my friend as she is rather small and slim where as it didnt fit me properly as I am slightly larger. the facilities were basic but clean. and could do with an update. the jacuzzi was way too hot. as in almost scaulding. we used the facilities then went up to the bar to wait for the treatments which were booked for 12. however by 12.45 no body had came to us they thought the treatments were at 1. (Embarrassing sitting in a bar in a costume and small robe) the treatments were lovely and after we ordered a toastie.. this took the bloke (who seemed like he couldnt be bothered) 40 minutes to tell the kitchen. and when the food arrived it was undercooked the cheese wasnt melted and the onion rings were as though thry had been showed the fryer. not impressed. howeve all the treatments were nice and I liked how we had to fill a form to say how hard or soft we wanted our massage. if certain staff were appearing more willing it would be a nice place to be.