Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

Spa Naturel at Mercure Sheffield St Paul's Hotel & Spa

I booked the “one night spa reviver” break for a surprise for my husband’s 40th birthday. The break included an overnight stay with breakfast, three course meal and 25 minute treatment each. I upgraded the package to include a stay in one of the hotel’s Privilege Rooms and a 90 minute treatment for my husband.

Spa Treatments
We both found the spa itself and the spa treatments wonderful – no complaints at all.
The swimming pool and poolside again were wonderful. The spa facilities were disappointing in that the ice igloo and the aroma room were out of order. This left the steam room and sauna and a shower.

Hotel Room
We have stayed at Mercure St Pauls many times before and have always been happy. Unfortunately this time, we had a bad experience. As it was my husband’s 40th, I arranged an upgrade to Privilege Room 534 – seemingly the best room in the hotel. On check-in I was told this room had been given to someone else and we had been allocated the room next door 532. On arrival, we found a pair of used boxer-shorts in the wardrobe and dried up food next to the bed. The sink was cracked and the toilet cistern dripped constantly. I would not describe this room as an upgrade. There was a coffee machine and some bottled water, but that appeared to be it! The one benefit is that there is a direct lift to the spa next to the Privilege rooms, meaning you can simply wear your robe and slippers around the hotel.

Breakfast – spot on – absolutely lovely.
Three course meal included in spa package – you are offered a reduced menu which costs £14.95 each for three courses if bought individually. There is also a full menu available for an additional fee of £10 each. We chose this option as we wanted a steak and there was not offering on the reduced menu.

I had brought a bottle of champagne to have before our evening meal and saw that there was an ice bucket in the room. I rang room service to request two champagne flutes and some ice. I was told that they would charge me £5 to deliver them. I asked if I could get my own ice and was told that there wasn’t an ice machine available, but I could go get some from the bar. Which I did. In my robe and slippers – that caused quite a stir! I find this not good service for a four star hotel.
On Check-out I gave my comments about our stay to the manager. He dealt with the situation very fairly and reduced our “extras” bill accordingly.

We enjoyed the stay, especially the treatments, but it wasn’t a “special” experience, it was ok. I wouldn’t do it again. It seemed that extra payments were needed to improve it – ie upgrade room charge, upgrade meal charge and extra treatment charge. Without these I think we would have enjoyed it less.
The technicalities of the spa day seemed confused. We were not advised where to go and were sent back and forth – perhaps a “schedule” or “instructions” given out on check in would be a good idea.

I LOVE Wahanda. They offer amazing deals at amazing places and I have used them several times without complaint. I will definitely use them again! Thank you Wahanda!

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.