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I have been to this place twice. The first time it took over three hours for half a head of highlights and a cut, which turned out not to be what I wanted and had to be rectified elsewhere. I only returned for a second time because I received a discount and the place is convenient, thinking that for a trim I couldn't go wrong. I have ended up with the worst haircut I've ever, ever had. The stylist did not listen to a word I said. Having asked for a soft, blended trim and stated that I did not want anything too brutal as I have short hair and like to look feminine, he then spent hours cutting it into what I can only describe as a buzz cut. It looks OK from the front, but at the back it is so short it looks military. I gasped in horror when I saw it and they told me it was really soft and feminine and that they'd had no option but to cut it so short. I have no idea why, as nobody bothered to consult with me during the haircut, nor to answer the questions I asked. I left the place with my face burning and went home in floods of tears. Everybody has commented on how short and masculine my haircut is, when I specifically asked for the direct opposite. It appears to me that the 'stylist' made a mistake at some point and could only rectify it by chopping huge sections off my hair, leaving an almost monk-like tonsure at the top. I am absolutely mortified and there is nothing I can do about it other than warn other unsuspecting visitors to this place never, ever to risk it.
The customer service is extremely poor as well: I have witnessed staff snapping at customers, being very sarcastic and scathing and also failing to understand customers' requests as many of the staff do not speak even rudimentary English. I am happy to give people a chance, but I wouldn't ever go to this place again and I urge you not to do so either.