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Facial was quite relaxing but not applied with a great deal of care, found that the products weren't being very well removed in between each step so I went home with exfoliator still on my face around my nose and on my chin.
The massage however was excellent, not a very firm massage but really ironed out some painful muscles. I would return to the therapist for her massage, it was excellent. The therapist was polite and maintained dignity during the massage.