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I booked a 30 minute head, neck and shoulder massage as I had woken with a stiff neck and had muscular pain in my shoulders. The 30 minute massage lasted barely 20 minutes and my neck wasn't even touched so I was shuffled out of the door with my neck still stiff and in pain. A 30 minute massage should be 30 minutes long. Otherwise it should be advertised as a 20 minute massage. This is my pet hate.