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My treatment started before the appointed time as I arrived earlier. I had full head highlight, however, the colour tuns out to be slightly different from what I have chosen. Overall, still satisfy with the colour. Service was slightly slow due to it was a busy weekend with only 3 staffs working. Got so bored during the long colouring process and staff were only chit chatting among themselves, had to ask for a magazine - didn't bother me too much. Overall, service was ok and they seems to know what are they doing.