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I had read some decidedly mixed reviews about the spa's customer service, but I couldn't fault them - I called to let them know I wouldn't be attending as unfortunately my train had been cancelled, and they said they had room for me to arrive late and would honour my treatment as the delay wasn't my fault. My therapist, Penn, was lovely and did a really great job of working on my knots and stress levels while really relaxing me. I would definitely go back.