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There was some confusion with the booking (the manicure was booked for the King's Road branch, as the voucher was specific to that location), the day before the manicure I rang to double-check what time we were booked in for, and it's a good job I did, as they had no recollection of the booking.
After some time they figured out they'd made the booking at the sister branch on Hollywood Road, despite the fact I rang the King's Road branch and, as mentioned, the voucher was only valid at the King's Road branch.
The Hollywood Road branch then had the gall to say they might not be able to accept the voucher, as it was only valid at King's Road, but after some cajoling went ahead with it.
My girlfriend and her sister went along and had a really good time - both very impressed with the manicure, and actually considering hiring the manicurist for a wedding.
So after the initial incompetence, everything worked out well.