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When I first entered the salon the guy said that I would need a toner on my hair before having my highlights because my hair still had traces of highlights from when I had it done over 6 months ago.He said it would look awful if I didn't have that and that would be an extra £15.I think everywhere you go now people are trying to upsell so that didn't bother me.It did bother me about him saying my hair would look awful though.However I think the word used was really not meant it was just a language barrier.I was offered refreshments constantly which was nice and they didn't seem in a rush to do my hair.A lot of the time my colour is washed out very quickly when I know my hair takes a long time to take to the colour.I was delighted with my hair after and thought it was great value and I'm definitely going back again maybe for a Brazilian blow dry next time as I have curly hair