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Hilton Birmingham Metropole Hotel
Verified (?) Visited Nov 2013
The treatments were rushed and didn't last the full 30 minutes. The staff seemed huffy and like they couldn't be bothered to do the treatments. They were chatting and messing around and not trying to create a relaxing athmosphere. When we went to get our afternoon tea, they didn't believe that we had paid and we were left feeling humiliated nwhilst they ran aound checking - not wanting to believe our confirmation. Such a shame - I wouldn't come back.