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Welcoming atmosphere, our greeter Sam was amazing, she explained everything fully. However I would say that it was a little uncomfortable being placed in with a couple, add it was a girly Spa Day for us also there were only the loungers in the room and there were 4 of us. The couple who arrived prior to us had drank all the fruit water. Overall a wonderful spa trip, and would definitely do it again but request to be placed with a non couple if possible