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Vale Spa at The Vale Resort Hotel


Verified (?) Visited Nov 2013

I was really looking forward to this break away for a birthday treat for my wife, unfortunately we encountered a lot of problems with our stay... First of all the postcode provided was incorrect and took us on a wild goose chase around various local farms, pretty as they were it meant we were pretty late to arrive at the hotel! When we arrived at the Vale Resort Hotel there was a problem with the credit card electronic key card system meaning that I had to return to the main reception three times to sort the key out. No member of staff offered to walk to the room with me to check that the key worked. It's a large hotel so a 'walk' back to the reception from our room took ages! All of this resulted in us being super late for our 55 minute treatment. The Spa staff seemed in a rush to get through the massages and my wife and I had nowhere near a 55 minute massage as booked... not the Spa staff's fault I suppose but even so, frustrating! Unfortunately, our bad luck was yet to continue. The next morning we woke up to find that the toilet did not flush! So, at 7 in the morning on a Sunday, I went to the main reception to explain the situation. A member of staff simply said, 'we can't check every toilet in every room, every day'! The staff did try to fix the toilet whilst we had breakfast but it still didn't work when we got back! Feeling rather peeved by the whole situation we thought we'd make a cup of tea in the room but then discovered that the plug for the kettle was so loosely screwed together that it was barely safe to use! The straw that broke both of our backs was to discover that the battery on the safe was flashing 'low' , leaving us in fear of not getting our valuables to get out of the place and get home! In all fairness, I think we were just victims of bad luck that weekend but when you pay that much money for one night, one expects to have a peaceful and relaxing break! It certainly was not peaceful or relaxing. So, based on our experience, I wouldn't recommend a trip the Vale Hotel!

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