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Waiting area was a little shabby for the Marriot Hotel. The massage room however was cosy and warm. The massage was excellent and my therapist was very experienced and knew all the bits that were tense and needing work. I felt very relaxed, I do not like to talk when having a massage and she was aware of this and stayed very quiet. There was relaxing music in the background. I was covered with a nice cosy towel like quilt which she moved slightly to apply the massage would definately go back again.