Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

Vale Spa at The Vale Resort Hotel


Verified (?) Visited Nov 2013

The actual building and rooms are lovely , very clean and spacious. However our stay was marred amongst other things, by having to queue at the bar for drinks in the evening , with no available place to sit and relax ,all areas were full and very noisy , a seperate guests only table service lounge would have made the experience much more bearable . We might have overlooked the lack of service on arrival , no offer of help with luggage to our rooms , the grill bar area being extremly busy, understaffed and our lunch order lost and having to wait 55mins for sandwiches . We were advised that our evening meal was in the golf club house and while staff were attentive and the food lovely ..there was no ambience whatsoever . Lighting was harsh and the area is more of a school dinning room than a hotel restaurant .We had been advised to go early for breakfast and on arriving after a lie-in we knew why . After having to queue again for a table , the place was very busy , noisy and messy . Food was all over the self service hot food area and the floor areas in general looked very unattended to . The following morning arriving early was much improved . While the spa areais lovely and the staff attentive , my partner was disappointed in the treatments , a pedicure was a quick file and polish and although I requested a firm massage I didnt get one we were both cold throughout . The water beds are great though !
Perhaps for corporate events and group golf parties who aren't looking for luxury or care about the service the Vale is fine but not recommeded for a couples break .
We wouldn't return .

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.