Treatwell: Beauty Salon Booking & Appointment App
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The actual building and rooms are lovely , very clean and spacious. However our stay was marred amongst other things, by having to queue at the bar for drinks in the evening , with no available place to sit and relax ,all areas were full and very noisy , a seperate guests only table service lounge would have made the experience much more bearable . We might have overlooked the lack of service on arrival , no offer of help with luggage to our rooms , the grill bar area being extremly busy, understaffed and our lunch order lost and having to wait 55mins for sandwiches . We were advised that our evening meal was in the golf club house and while staff were attentive and the food lovely ..there was no ambience whatsoever . Lighting was harsh and the area is more of a school dinning room than a hotel restaurant .We had been advised to go early for breakfast and on arriving after a lie-in we knew why . After having to queue again for a table , the place was very busy , noisy and messy . Food was all over the self service hot food area and the floor areas in general looked very unattended to . The following morning arriving early was much improved . While the spa areais lovely and the staff attentive , my partner was disappointed in the treatments , a pedicure was a quick file and polish and although I requested a firm massage I didnt get one we were both cold throughout . The water beds are great though !
Perhaps for corporate events and group golf parties who aren't looking for luxury or care about the service the Vale is fine but not recommeded for a couples break .
We wouldn't return .