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Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Verified (?) Visited Nov 2013
Spa treatments were average, not the best quality I've experienced. The spa facilities were a little tired overall, which was disappointing. Individual staff varied from very helpful and friendly to quite off-hand.
The hotel itself was very attractive and staff were accommodating, especially when we asked to move rooms after being situated right next to the noisy lift. The three course meal included in the deal was excellent.
Overall pretty good value for money but spa could have been better.
One small niggle was that there was no record of my pre-payment through lastminute.com, so I had to re-verify this several times.