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We went to Amber on a deal for a shellac mani pedi. If we had paid full price we would have been very disappointed, and I actually would have complained about the quality of the manicure in particular. The facilities are probably what you would expect from a mid-range london hotel (located in the basement by the gym, a bit shabby round the edges, could do with an update, not 'luxurious' in the slightest) and the therapist was pleasant enough. It's not where you would go if you were after a pamper or for a special occasion. Importantly though, the treatment is not up to the standard of others I've had from other spas. I will stick to spas where I know they do a good job in future, and won't be going back. In short, if you have a deal and want a quick treatment, then it's so-so, but don't expect anything special.