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Given that we had the £20 spa day voucher I wasn't expecting much - especially as we had also visited a nearby Q Hotels Spa which was relatively disappointing. The layout of the place was rather odd and we struggled to find the Spa easily. Staff on reception seemed a little... manic. The spa Supervisor gave me a great file and polish, and was very pleasant. We had also booked massages for later in the day.
Firstly, they had accidentally booked me in a for a full body, when I had booked just a back massage - I was not very happy. Secondly I was rather surprised that I had a male masseur - I would have liked to have been made aware of this when I booked!
The lava shell massage was, well, different - and could have been a good and therapeutic experience (it is advertised as relieving muscular problems), had the therapist actually listened when I told him which areas needed treating. But no, he didn't listen and so the areas needing treatment were left almost untouched.
He also actually hurt my upper arms - and not in a 'good' way, as in treating muscular knots and tension, but in an 'OUCH THAT DAMN WELL HURTS, STOP IT NOW!' way.
Finally, he used lots of oil and the shells on my head, so I left the spa with a very, very oily pile of hair on top of my head. Honestly, not a nice experience. £65 totally and utterly wasted.
I would definitely not visit again!