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As a birthday present, I had a spa day for 2 (with 25 minute treatment and light lunch included) at Amida Spa. I didn't have any of the problems other reviews have mentioned - I took the voucher with me but wasn't asked for it anyway and found the staff were all really helpful and friendly.
There was some difficulty getting through to someone on the phone in order to make a booking, however the staff went out of their way to help me - I called them on the day I was supposed to be going as my friend had cancelled on me at the last minute and despite having a 48hr cancellation policy they rescheduled my booking for the next week without any fuss. On the day, someone kindly showed us around the facilities before we got started and they offered us new (dry) robes and towels throughout the day without us having to ask.
The food was lovely and we didn't have to wait to be served. All the facilities were excellent and there was a wide range of pools, saunas and steam rooms. The spa had a lovely relaxed atmosphere; there's nothing I would change. I'd definitely go back!