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I purchased a 1 hour wash cut and blow dry. The appointment was made then changed by the salon. When I arrived they said they would not be able to do it as they had only booked a half hour and it would take longer (as my daughter's hair is quite long and curly). I was very disappointed that they had booked a half hour slot as it was advertised as a 1 hour appointment. They then offered me another appointment a few days later. On the day of this appointment they telephoned and said they could not do my daughter's hair as it would take them 2 hours to do (they hadn't even attempted it and previous hairdressers have spent around an hour) so they cancelled the appointment. Disappointed daughter. Very poor customer service.