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The treatment commenced quite quickly after arrival. I was taken to a clean, well stocked room to have the procedure. I opted for the 3 treatments for £30 offer; I informed them of the treatments I wanted over the phone and then reiterated this on my arrival, and then to the therapist who was to complete the treatments. I was toward the end of my first treatment when I was asked what the second would be, I told her again and she replied they did do that, i.e. a holly wood wax I told her that is what I asked for; they have this on the website - I wasn't told I couldn't have this on the phone or in the salon. I then said I'd have the Brazilian instead. She stated for what I wanted there would be an additional charge. I was advised they would only perform a bikini wax for what I had paid. I was quite surprised, 1) because this, add to my other two treatments would not have been at the value of £58 they state the voucher is worth; 2) this was not explained to me when I called or whilst I waited in the salon; and 3) they are not clear as to what they consider, large or medium treatments to be.
The procedure was completed timely; I had to ask the therapist to go over a number of areas again that had been completely missed. Overall it was ok.