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I would normally rate this venue much more highly - it's efficient, inexpensive and the therapists are usually excellent. On this occasion however, the therapist I was due to see was apparently away, and her replacement (not sure if she was a temp, or another member of staff, and she didn't give her name) was in such a hurry to get me done and out the door (it was not just before closing, and she had no other clients waiting, so I'm not sure why!), that this was probably the most painful waxing experience of my life, and I have been left with a scab on my upper lip where skin has been ripped off. Not impressed.