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Eleven Hair Barbican

Visited Sep 2013

As a previous customer for hair services at the Covent Garden sister-salon, I had little hesitation in purchasing a very good value option for an introduction to Shellac nails at the Barbican branch. Unluckily, the appointment booking was firstly postponed to match the nail therapist's schedule (no problem) but then the second arrangement was cancelled altogether owing to indefinite technical difficulties. Big surprise, big disappointment! It is not possible to give a true comment about the ambience, facilities or value as I was told Shellac services are temporarily unavailable so I've graded a basic 'ok' for each. On the plus side, the two staff managing this difficult situation were very prompt with the re-booking call and sincerely apologetic in the cancellation scenario. I've already been notified about the refund however I hope to see the manicure service resume (eventually) as this salon location would be ideal for a city worker.

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