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The Bannatyne Spa Edinburgh (City Centre)
Visited Aug 2013
I went with my mum for the spa day including two treatments. I paid extra for an upgrade to a one-hour full body massage treatment.
The venue was nice - particlarly the pool area - and the reception staff were friendly. I was disappointed that we had to pay £3 each for towel hire, particularly as one of the robes we were given as part of this was very scruffy and had stains on it.
The treatments were very good, but the therapists started our treatments late and we were not given the full treatment time that we paid for. When I complained about this, the therapists were evasive and dismissive. However, when I escalated my complaint the manager was very understanding and apologetic and offered a solution to make up the difference in time that we paid for but had not received.
Overall the day was OK, but was not worth more than the reduced offer price for the day given the service problems we experienced.