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I call to this salon direct and book my highlights with them just few days a go .i have to say I went for consultation with colourist first and she told me I should test your hair first and after that I will let you know ,if I can do your hair .i called hair after 2days and she told me she will change my black hair colour to very nice caramel .i was very happy with her job she change my hair colour from black to very beautiful blonde .my look totally change .before I try few others salon .but noone able to change my hair or they just scare to do my hair.i m so happy with my hair I have to say it was so cheap as well.give them a try .