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Portland Hall Spa

Visited Aug 2013

Felt like I arrived with a stress level of 2 yet left with a stress level of 10!!!!
Absolutely disgraceful experince!!!! I purchased this day as a deal on wowcher as a gift for a friend and a stress release for myself. The voucher stated that it included a nights stay at a hotel including breakfast, a facial, hot stones body massage and light lunch. Firstly, when I telephoned the spa to book there was no answer for the whole day!! When I finally got in touch the staff were very unhelpful said they'd ring back to confirm if the hotel was available and 3 weeks later still nothing. I had to ring them back and also the hotel to check if they had booked me in. Secondly, the hotel did not include breakfast which the hotel said was because the spa had not booked or paid for brakfast. Thirdly, the light lunch is not lunch, it's a cake or a bowl of tasteless soup. Fourthly, they advertised that they use Elemis products but didn't, they used Hara, which burnt my skin during the facial. As I can only use Elemis products, this was why I had chose this paricular spa. When I asked why they hadn't used Elemis, I was told by the therapist we use our standard product unless you upgrade. I was not offered an upgrade, nevertheless they advertise they use Elemis so I expected I'd get Elemis. Then, as if this wasn't enough, I was given the wrong treatments, they were cut short and I was left sitting in the lounge for 2 hours with no approach from any member of staff. The lady in charge came in to the lounge after the 2 hours and asked me if I was just relaxing, when I told her I still had another treatment she blamed the therapist for the mistake, yet the therapist blamed her!!! When I finally got the treatment, while I was being massaged there was a strong smell of cigarette smoke in the room. I was then distubed by the therapists cigarette lighter falling on the floor out of her pocket. Everybody is entiled to smoke, im not arguing that, but this is so unprofessional and unpleasant during a therapeutic treatment. As a beauty therapist myself , I was apauled by my experince at the spa and would not return if I was paid. On my departure (2hours later than expected) I complained to the person in charge. Basically, she had an answer and excuse for everything and did not seem to be bothered by my complaint. I will be taking this complaint further as I paid 200 pounds for a day that was suppose to be relaxing, yet was nothing but upsetting and disappointing. Looking at the reviews from other people, it seems I'm not the only person to have a terrible experince. Please if you're considering this spa, look elsewhere!!

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