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There was a lot of communication as the booking system implied that the lady who does the threading was available all week, when in fact she is generally only in on Wednesday. While I do appreciate communication, there did seem to be a lot of it for such a short treatment... The venue itself was nicely decorated, bright and professional, the customer service quite cool and formal. The lady at the desk seemed new and forgot to inform the therapist I was waiting, which wasn't in itself a big deal, but might have pushed their appointments back a bit. The therapist was good, efficient, and polite.