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I made an appointment 2 months in advance to get eyelash extensions on my birthday here- clearly as it was my birthday I was not going to get the date wrong when making the appointment. I phoned about 2 weeks before my appointment to ensure that I had the right date and time- the same gentleman who booked me in confirmed that I did. I made the appointment for 3pm and showed up on time to be told by the gentleman I spoke to on the phone that my appointment was actually for 3:30pm. They said I could sit and wait and another client sitting next to me even told me that she had made her appointment for half an hour earlier than they were saying it was on her arrival- very unprofessional, a business should be honest with its clients over matters such as running late, I would not be unhappy had they been as I understand that salon schedules can be tight. I was then told by the same gentleman after 10 minutes of waiting that I had no appointment, that there was no way that they could fit me in and that I had made the appointment for another day. I did not believe this and asked what day I had made the appointment for- surprisingly they could not find this in their appointment book. The gentleman then left and went and sat at the back of the shop which I found very rude as my problem had not been dealt with. I then asked a lady employee (who was actually very pleasant) if I could have a look in the appointment book and she agreed- my name was written in at 3pm on that current day- according to the appointment book I should have been having my eyelashes done at that moment. The lady called the gentleman back to the desk where I pointed this out to him- he then really insulted my intelligence by telling me that this was someone else with my name. I would never come back again, if this company is this shady about an appointment I can't imagine what unacceptable products they might put on my eyelashes.