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The staff were friendly, professional in the sense that they ask you to fill in a form and then explain what they're going to do and explain the contra-indications etc. Perhaps better suited for men as the therapist who worked on me was a male and after the treatment was finished, my eyebrows and lashes were the same shade, no darker at all. The shape of my eyebrows was not what I am used to, usually women therapists shape them into an arch. This is why I say that perhaps this health centre is more suited to men.