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We arrived 5 minutes before the treatment, and sat and waited for at least 10 minutes. We were asked to sign and write our address on the forms. The therapist was rushing about, and wasn't in uniform or ready for us. When she came back 10 mins later she said we hadn't filled the forms out properly. So we ticked the rest of the boxes, which took about 30 seconds. When she took my mum for her treatment, it was 15 minutes into the time we had been allocated. My mum asked if she would get that time added back on, as the treatment was for 30 minutes. The therapist said we had taken too long to fill out the forms and wasn't going to give us the whole half hour! We were there in plenty of time to fill out the forms before our allocated time begun.Neither my mum or I had a full half hour treatment and as nice as it was, we both felt it was rushed and the therapist wasn't very friendly.
I wouldn't recommend this spa. The products felt nice and it was relaxing once we lay down. However , we both felt cheated and it wasn't our fault that she wasn't ready for us when we arrived, and the whole experience wasn't very welcoming at all.
The hotel was lovely and we enjoyed our stay. The rest of the staff were very friendly, its a shame the spa part of it was so disappointing.