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worse experience than last visit but still ok - particularly for the value for money you get. I bought the £20 facial + makeover. Upon arrival had 15-20 discussion with staff / owner about the voucher as they could not not verify some details on it. I think they've had some issues getting paid for the vouchers from Wahanda, but probably this is something they need to take up with Wahanda directly, rather than customers. The facial lasted for about 35-40 minutes rather than the 60 advertised and I was also told that since they were busy they would prefer if I came back for the makeover another day. I preferred to to everything on the day, and they did manage to do so. The therapist was great and very professional, it was clear that she knew what she was doing and also tailored the treatment for my skin type, which was really helpful. The ambience was great, music very relaxing and I only marked it down because of the fuss at the beginning. Overall, I will be back again because of the competitive price and professional service, but they need to pay attention to the other bits..