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Sanrizz Knightsbridge

Visited Feb 2013

My experience with Sanrizz Knightsbridge is quite mixed and although I liked my hair cut (I've only been once), I will not be going back there due to a rude gentleman I've spoken to on the phone twice now.
I called up a few weeks ago to book a colour and when I was reconfirming my appointment at the end he hung up on me mid sentence but the icing on the cake was today when I called up to cancel my appointment. I've just had spinal surgery and was hoping to be given the all clear by my consultant to have my hair done before my brothers wedding. Unfortunately I cant so when he asked if I wanted to cancel or reschedule I started to briefly explain why I needed to cancel as I felt bad only giving them 24hrs notice. When he heard the word 'cancel' it was almost like he couldn't be bothered to speak to me and abruptly handed me over to another member of staff mid sentence, again!!! I'm not sure who this gentleman is but he is the reason I won't be coming back. Politeness does not cost anything. No wonder they are quiet at the moment (I was told this by a member of staff on my visit) if this is how they treat their customers.

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