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I arrived at least 15 minutes earlier and despite having just a brazilian wax, I was provided my own locker to change into a robe and was guided to a relaxation room. I took advantage of some quiet time and had rose water with some nibbles and magazine reading.
The therapist was so lovely and really made me feel at ease and comfortable throughout the whole process. I really think it was an experience going beyond that extra mile.
I am planning to bring my fiance for a wax treatment when I schedule my next one with them in May 2013. As they gave me a voucher to use for my second visit, I shall definitely take advantage of it.
It's a great spa in the centre of London and very good value compared to just normal salons that you go to!